Frequently Asked Questions MENU:

These are Frequently Asked Questions that many individuals ask. Take a look at these and see if we answer your concerns. If we do not address it, just send us your comments and questions. Go to our Contact Page and we will address your concerns.

Do we accept every project (photo) to work with if they are really bad?

Can you return my finished prints on CD?

What is the cost of Postage & Delivery?

Is it safe to mail in my cherished photos?

What is the correct way to package my photos?

How Much Does a Digital Photo Restoration Cost?

What if I don't have a digital copy of my file?

What if I need several copies of my restored photograph?

Can I request special modifications as part of the Photo Restoration Service?

Can my restored photograph be enlarged?

What is Photo Restoration?

What is Photo Enhancement?

How is my photograph restored?

What can be done to my photograph to restore it?

Can I send you my photos by email?

Frequently Asked Questions (FAQs):

This page is designed to help you find quick answers to common photo restoration questions. Just click on a question to be taken to the answer further on down the page. If you still can't find what you're looking for, please feel free to contact us for assistance.

Do we accept every project (photo) to work with if they are really bad?
• No. Some Photos that we receive are so bad to work with that it is virtually impossible to repair the photo to appear somewhat dec sent. Since that is the case, we send you back the photo and $5 less for assessment time, shipping and handling.
• This occurrence does not happen that often but it does occur from time to time. It is our interest to ensure you receive a quality photo from us.

Can you return my finished prints on CD?
Yes.
• CD-ROM - $5.00
A high resolution copy of restored/ edited photographs provided on CD-ROM - (not including shipping)
Also...
• On-Line Delivery - $2.50
The high resolution digital file of the restoration will be Zipped and delivered to you on-line. (this option is only recommended if you have a high speed internet connection as these files are often very large in files size)

What is the cost of Postage & Delivery?
All packages containing original photos will be shipped UPS. Once we have your order and your delivery address we will be able to price the cost of delivery. You will be notified before we start any work for you what the cost of postage is going to be. You will be able to choose from ground or air for faster delivery if needed. All packages will be sent requiring a signature on delivery.

Any packages only containing copy prints or CD's may be shipped via US Priority Mail normally for under $5.00

Is it safe to mail in my cherished photos?
Registered Mail, UPS, and USPS are very safe means of shipping because the packages can be tracked with a tracking number available at the time of shipment. Overnight services like Federal Express, Airborne Express, UPS and USPS special delivery options like certified mail will provide you with even better security.

What is the correct way to package my photos?
If you are sending photographs, always include at the very least one piece, or better yet two pieces of corrugated cardboard. Even if the photo is mounted on mount board, this will not provide adequate protection. If you are sending anything with glass, you should wrap it horizontally with bubble packing and then another layer vertically. This should then be placed in a box filled with plastic peanuts. This method will offer maximum protection without adding much to the weight. Once again, the absolute safest way to ship your photographs is by UPS or FedEx. Don't worry about the extra cost of insurance, they will only pay for the actual cost of the photograph ($10 to $25), not what you claim it is worth to you. Instead, spend your money on the most reliable but more expensive shipping method.

How Much Does a Digital Photo Restoration Cost?
Our photo restoration rates are easy to understand and affordable. Each photograph we restore costs ONLY $9.95. You get a same size fully restored copy of your photograph (up to 8"x10" in size) in with the price. Further copies can also be ordered. Professional photo restoration is a highly skilled trade, so do your research before you select a discount online “professional”.

Choose Photos Like New and be certain your image will be restored to the absolute highest standards and receive our exclusive 100% Satisfaction Guarantee on every restoration print.

What if I don’t have a digital copy of my file?
No problem! We can restore your image from virtually any source – Original Photograph, Color Negative, Black & White Negative, Transparency or Slides.

What if I need several copies of my restored photograph?
After you purchase your restoration (you get one up to 8"x10" in with the price), additional prints can be purchased for the print only price. In addition, we store your digital image, so if you ever need reprints just call or e-mail our office.

Can I request special modifications as part of the Photo Restoration Service?
Special requests are no problem! Need someone removed or added in your favorite photo? Maybe a little color on that classic black & white would make the photo perfect? Virtually anything is possible.
If you have a special request, just note it on the order form or contact our office to discuss options and ideas.

Can my restored photograph be enlarged?
Yes! let us know what size you need and how many copies.

What is Photo Restoration?
Photographs with characteristics such as yellowing, cracked, torn, mold, scratches, creases, dusts, fading and other forms of damages that may have altered the original photograph, can be restored.

The photo restoration process starts by scanning the original photograph into a high resolution digital image. If a digital image is already available, no scanning is needed. Detail restoration work will then be performed on this digital image.

What is Photo Enhancement?
Photo Enhancement consists of various levels of services such as colonization, facial retouching, adding or removing people and objects.

How is my photograph restored?
Each photo is scanned and saved into our computer. Changes are made to the duplicate, which is then printed on high quality paper, in the finish of your choice. The original photo is used as a visual reference for repairs and adjustments, then returned to you, unchanged, with your order.

What can be done to my photograph to restore it?
• Enlargements / Reductions
• Lighten / Darken / Brighten
• Sharpen / soften
• Color to B&W or sepia
• Colonization from B&W or sepia
• Red eye removal
• Dust, scratch & spot removal
• Crack & tear removal
• Color restoration (faded color restored)
• Rebuilding of partially missing elements
• Removal of shadows / unwanted objects
• Background replacement
• Blurring background to emphasize subject
• Added borders
• Special effects (contact us for more info)

Can I send you my photos by email?
Yes, but you need to be sure to scan (scanning guidelines) your photo at a minimum of 300 dpi (dots per inch) and save it in an uncompressed format, preferably TIF (not JPG or JPEG).

Email your photo, with restoration instructions & your contact details, to restore@photoslikenew.com